ITIL V5 Basics

ITIL V5 Basics
Strong IT service management is essential in today’s digital world. ITIL® V5 Foundation is the globally recognized framework that helps organizations deliver consistent, high-quality IT services while adapting to modern ways of working.
On 28 & 29 September 2026, we’re hosting a two-day ITIL V5 Basics training that will provide you with the tools to understand and apply the core principles of modern IT service management.
What you will learn
In two days on-site, we will cover the following topics:
- How are today’s IT and digital service organizations structured
- What is the role of value streams in improving speed and efficiency
- What is the importance of culture and behavior in delivering successful services
- Let’s look at the common service management concepts and language used across the industry
Curriculum
- Module 1: Introduction to ITIL 5
- Module 2: Key Concepts
- Module 3: The ITIL 5 Service Value System
- Module 4: ITIL 5 Practices
- Module 5: 4 Dimensions of Service Management
The course is designed for IT professionals, project leads, and anyone involved in digital service delivery, whether you’re new to ITIL or looking to refresh your knowledge.
We are looking forward to meeting you in September!
Details
📍 Location: Veldkant 33A, 2550 Kontich (ground floor – room 2)
🗓 Dates: 28 & 29 September 2026
⏰ Time: 09.00 – 17.00, sandwich lunch included
🙋♂️ Trainer: Bart Wynants
💶 Price for the course only: 695 EUR (excl. VAT)
🎓 Note: this training introduces ITIL fully, but does not include the exam or certification